When considering other air-conditioning companies, keep a few things in mind. Are you dealing with the owner?
Well the answere is probably not. Most the entire industry is commission based wether they admit it to you or not. This usually translates to the tech or salesman lying or promising you the moon just to make the sale. It also means he will not be the one installing the unit or standing behind the sale. The same is true in regards to the repair side of the business. the leason is to know who you are dealing with; then check their record.